Delivery within Australia

Delivery Option Information Cost
Standard Shipping

Metro: 3-5 business days

Regional: 5-7 business days

$10 Flat rate
All Hale Mercantile Co orders are carefully packaged ensuring your items will stay protected until they reach you. Orders will be dispatched from our warehouse within 3 business days with the exception of the Xmas closure period. 

For New Zealand orders please see International Delivery options below.

All Australian orders are sent via e-Parcel through Australia Post from our warehouse in Melbourne. A tracking number will be provided with which you can track the progress of your shipment using the following link www.auspost.com.au/track. Orders will be shipped within 48 hours.

COVID-19 UPDATE - Australia Post is experiencing shipping delays. We do our best to monitor tracking of these parcels but cannot be held accountable for any delays incurred due to the current global pandemic.

 


International Delivery

This site currently ships to Australia, NZ, Asia, Europe and UK. For shipping to the USA/CAN please switch to our USA website us.halemercantileco.com

 Delivery Option Information Cost
Standard Shipping

Free for orders over $1,000

$40 Flat rate for orders under $1,000

Up to 14 business days
Express Shipping $60 Flat rate for all orders 4-7 business days

International orders will be sent via a registered TNT or DHL couriers and will require a signature. A tracking number will be provided with which you can track the progress of your shipment using the following link www.tnt.com or www.dhl.com.au. Allow Up to 14 business days for delivery.

Please note that in accordance with Australian  export regulations, we are required to declare the exact value of all items and identify the order as dutiable "merchandise". We are also prohibited by law from identifying an order as a "gift" for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

COVID-19 UPDATE - some of our partner couriers are experiencing increased shipping delays due to restricted services around the globe. We do our best to monitor tracking of these parcels but cannot be held accountable for any delays incurred due to the current global pandemic.

Duties and Taxes

Orders outside of Australia are shipped on a DDU (Delivery Duty Unpaid) basis and do not include any relevant import duties which may be applied by customs at the destination country. This means import duties and taxes are not included in your order and the buyer is responsible for paying the duty and other customs clearing expenses should they apply.


Processing Times

Orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays.

**Please also note that business days do not include weekends or national public holidays.


Additional Information

If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please email customer-service@halemercantileco.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.

We are not responsible for lost or stolen packages or packages delayed in transit.

If a customer error in shipping address is made during the checkout process, HMCo reserves the right to recharge the applicable shipping cost.

The shipping cost for orders is non-refundable.