Delivery within Australia

DELIVERY OPTION INFORMATION COST
Standard Shipping

Metro: 3-5 business days

Regional: 5-7 business days

$10 Flat rate

All Hale Mercantile Co orders are carefully packaged ensuring your items will stay protected until they reach you. Orders will be dispatched from our warehouse within 3 business days with the exception of the Xmas closure period. 

For New Zealand orders please see International Delivery options below.

All Australian orders are sent via e-Parcel through Australia Post from our warehouse in Melbourne. A tracking number will be provided with which you can track the progress of your shipment using the following link www.auspost.com.au/track. Orders will be shipped within 48 hours.

COVID-19 UPDATE - Australia Post is experiencing shipping delays. We do our best to monitor tracking of these parcels but cannot be held accountable for any delays incurred due to the current global pandemic.


International Delivery

This site currently ships to Australia, NZ, Asia, Europe and UK. For shipping to the USA/CAN please switch to our USA website us.halemercantileco.com

 DELIVERY OPTION INFORMATION COST
Standard Shipping

Free for orders over $1,000

$40 Flat rate for orders under $1,000

Up to 14 business days
Express Shipping $60 Flat rate for all orders 4-7 business days

International orders will be sent via a registered TNT or DHL couriers and will require a signature. A tracking number will be provided with which you can track the progress of your shipment using the following link www.tnt.com or www.dhl.com.au. Allow Up to 14 business days for delivery.

Please note that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable "merchandise". We are also prohibited by law from identifying an order as a "gift" for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

COVID-19 UPDATE - some of our partner couriers are experiencing increased shipping delays due to restricted services around the globe. We do our best to monitor tracking of these parcels but cannot be held accountable for any delays incurred due to the current global pandemic.

Duties and Taxes

Orders shipped outside of Australia are shipped on a DDU (Delivery Duty Unpaid) basis and do not include any relevant import duties which may be applied by customs at the destination country. This means import duties and taxes are not included in your order and the buyer is responsible for paying the duty and other customs clearing expenses should they apply.

All orders will be sent with correct invoices and documents. We recommend contacting your local customs office directly should you require more information on taxes, duties and customs regulations in your country.


Processing Times

Orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays.

**Please also note that business days do not include weekends or national public holidays.


Additional Information

If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please email customer-service@halemercantileco.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.

We are not responsible for lost or stolen packages or packages delayed in transit.

If a customer error in shipping address is made during the checkout process, HMCo reserves the right to recharge the applicable shipping cost.

The shipping cost for orders is non-refundable.


Returns Policy

We want you to be completely satisfied with your purchase and if for some reason you are not happy with your Hale Mercantile Co. order, please contact us at customer-service@halemercantileco.com.

Please read all item details carefully before purchasing as we do not offer refunds on purchases for change of mind.

COVID-19 UPDATE - some of our partner couriers are experiencing increased shipping delays due to the increased demand and restricted services around the globe. We do our best to monitor tracking of these parcels but cannot be held accountable for any delays incurred due to the current global pandemic. We do not offer refunds for shipping delays encountered as a result of COVID-19.

Dispatched Orders - To arrange an exchange or credit of your purchase you must notify us within 5 days of receipt of goods and return goods to us within 7 days of your notification. Items must be unwashed, unused and in original packaging with tags intact and invoice included to be eligible for exchange or credit. Credit notes are valid for a period of 30 days only. You can download the Returns and Exchange Form here. Refunds, exchange or credits are not offered on sale items.

Please take the time to read the care instructions on items prior to washing as we will not accept items for replacement if they have been damaged in the wash or treated incorrectly.

Except where the goods are faulty, you will be required to arrange and pay for the postage charges on the return and resend of products. We are happy to assist with the return of goods, so please do not hesitate to contact us with any concerns.

Stored orders – Where an order has been confirmed with payment in full and the client requests that the order is stored by Hale Mercantile Co for future delivery the order will be deemed as a dispatched order with regard to returns and exchange from the payment date. Hale Mercantile Co will not refund or exchange stored orders for change of mind.

Furniture orders - please choose carefully as we do not refund, return, or exchange for change of mind.

In the event that a refund must be issued for a none dispatched purchase, the value of the purchase minus the cost of the merchant or PayPal fees will be refunded.

Information about product sizes can be provided on request. Please email us at customer-service@halemercantileco.com should you require more details on a specific product.

The website offers an accurate as possible representation of the product and its colour. Slight variations in colour may occur as our products are made from natural materials. Colour representation may also vary slightly due to computer image quality and screen settings. Please refer to our ‘colour guide’ on each product page for further description.