Shipping & Returns

We aim to dispatch all orders within 2 business days. During promotional or holiday periods there may be an additional processing time of up to 3 business days.

Orders with multiple items may be shipped in more than one delivery. 

*Free shipping is not applicable on bedhead or swatches only orders.

 

Delivery Notes

All orders are sent with a 'signature required' service. If you choose to change this service option then please understand that insurance will no longer remain active and liability of the goods will pass to the recipient.

Bedhead Delivery Notes

Our bedheads are currently available for delivery within Australia only. A formal quote for delivery to your shipping address and payment link will be submitted to you after placing your order. An estimate of the delivery cost is $200 for Sydney Metro delivery, and $300 for Melbourne and Brisbane Metro. 

New Zealand Delivery Notes

Orders are sent via e-Parcel through Australia Post from our warehouse in Sydney. Please note, for orders over $1,000 NZD that duties, GST, and transaction fees will apply. 

International Website + Delivery Notes

This site ships to Australia, NZ, Africa, South America, Asia, Europe & Oceania. For shipping to the USA, Canada and Central America please shop from our website us.halemercantile.com

All international orders are sent via registered TNT or DHL couriers and will require a signature upon delivery.

Please note, that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable "merchandise". We are also prohibited by law from identifying an order as a "gift" for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

Duties + Taxes

All international orders are shipped on a DDU (Delivery Duty Unpaid) basis and do not include any relevant import duties which may be applied by customs at the destination country. This means all import duties and taxes are not included in your order and the buyer is responsible for paying the duty and other customs clearing expenses. 

All orders will be sent with correct invoices and documents. We recommend contacting your local customs office directly should you require more information on taxes, duties and customs regulations in your country.

Additional Information

We are not responsible for lost or stolen packages or packages delayed in transit.

If a customer error is made in the shipping address during the checkout process, we reserve the right to recharge the applicable shipping cost. The shipping cost for orders is non-refundable.

 

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Returns Policy

We do not offer refunds on purchases for change of mind. To arrange an exchange or credit of your order please notify us within 10 days of receipt and organise the return of goods to us within 7 days of your notification. Credit notes are valid for a period of 12 months.

Items must be in perfect condition, unwashed, unused and in original packaging with tags intact. We do not accept returns for Bedheads, Quilts and Coverlets.

To Arrange a Return:

Contact our team at concierge@halemercantile.com with your order number and the pieces you would like to return to start the process.

Studio Sale:

Studio Sale purchases are final sale and are not eligible for exchange or store credit. 

Custom Orders:

Please note that custom orders are not part of our core range and are made to order. Custom order items are not eligible for return, exchange or store credit. 

Order Cancellation:

If you have changed your mind and would like to cancel your order contact our team (03) 99381267 as soon as possible. Please note, orders that have been dispatched cannot be cancelled.